Unit 1 Discussion Bus102 Example

Unit 1 Discussion Bus102 Example Unit 1 Discussion Bus102 – Coursework Example work: Business Discussion Trader Joes’ Exemplary Service I recently got sorted by Trader Joe’s which is an American specialty as well as privately held grocery chain. Trader Joe’s core business is stocking as well as selling items, with 80% of them bearing one of its own trademark names. They retail in such products as gourmet foods, vegetarian foods, imported foods, unique frozen foods, organic foods, imported and domestic beer and wine as well, as staples such as cereals, bread, eggs, coffee, dairy as well as produce. Trader Joe’s also stocks non-food items such as household cleaners, pet food, flowers, and plants as well as personal hygiene items. The situation was actually a request. My fiancà ©e and I were snowed in camp site during the holidays. Being away from town, we were worried that we were not going to have access to enough food because of the coming storm as well as bad weather in the region. After calling several stores in a desperate effort to look for someone who would deliver to us at our campsite, we finally reached Trader Joe’s†¦they told us that they usually do not deliver†¦generally. However, due to the prevailing circumstance, they told us that they would happily deliver directly to where we were and even made suggestions on other products that would perfectly fit with the kind of weather we were in. After we placed the order, the Customer Care Representative (CSR) told us that we need not worry about the price: they would deliver free of charge and that she hoped we would have a merry Christmas. In less than half an hour the food was at our campsite, paid in full!I interacted directly with customer service over the phone. Actually I never used any of their self services. My expectation was that they would at least send the food over. The CSR actually set my expectations and completely exceeded them. The CSR was quick to offer a solution and demonstrated not only a can-do and caring attitude bu t also we are here for you anytime you need us-kind of attitude. The CSR not only went an extra mile, she also ensured that the food has been safely delivered, at no charge at all! She took charge and ownership of the situation and exceeded our expectations. Trader Joe’s must maintain that kind of service to its customers. That was an awesome service and one that raised the bar for other corporates to follow. The service left me satisfied and made me hold the grocery chain in very high regard. I felt really valued and cared for. If I were a manager, I would ensure there is quick resolution of issues raised by customers, proper training of staff on how to handle customers, as well as trying as much as possible to act on the terms of the customers in an endeavor to enhance our customer care experience.Works citedinc.com/guides/improve-your-companys-customer-service.htmltraderjoes.com/

7 Steps to Quitting Your Job with Style and Class

7 Steps to Quitting Your Job with Style and Class At some point, you’re going to need to write a resignation letter. Maybe you have to quit because this toxic job is driving you insane, and you’re leaving to teach yoga in Antarctica. Maybe you got a great new job- yay! Or maybe your political scandal is about to hit TMZ, and you need to find a way to say you’re sorry and leaving to spend more time with your family. Whatever the circumstances, a good resignation letter is pretty similar across the board. Here are six basic steps to follow when it’s time to say goodbye  so you can make sure you’re quiting your job with style and class.1. Be positive that this is what you want.If you have a new gig lined up, that’s pretty definitive. But if you don’t, make sure you’re not doing this as a passing whim. There are no backsies once you put something in writing. And even if you manage to say â€Å"just kidding† and rescind your resignation, that’s not going to create mu ch trust or goodwill among the powers that be.2. If possible, give your boss a heads up.A quick meeting to let him or her know that you’re leaving is a nice courtesy. It can help ease the cold, hard facts in the email or letter to follow. It can also make your transition out easier, if he or she feels looped in and not blindsided by the news. After all, this person is one of the people most likely to be directly impacted by your leaving.3. Pick your format.Some companies might require a formal paper letter. Others might not have any specific rules- in which case an email to your boss is probably fine. Do a little due diligence with HR before you drop the official note.4. Hit all the necessary paper trail points.Your resignation letter should include a statement of the facts surrounding your departure, but only the ones that pertain directly to your job ending.I’m leaving the company. (The reason is not necessary to include.)I will be leaving on X date. (Check your comp any’s policy to see if there’s minimum notice you need to give.)I will be available to help with the transition until that date.5. Check to make sure the tone is neutral.Don’t talk about how excited you are about your new job, or how much you hated your current job by the end. This letter is not a place for venting, bus-throwing, or grudge-ing. It wouldn’t hurt to show mild regret that you’re leaving, even if that part is ever so slightly disingenuous.6. Proofread it.This is going to be part of your official record with the company, so make sure the information is accurate, especially the end date.7. Thank your boss for the opportunity you’ve had.If you’re unhappy, squash the urge to be snarky. Once upon a time, this job WAS an exciting opportunity, and regardless of why you’re moving on, you did get experience and knowledge along the way.At this point, you’re ready to send it and start your goodbye tour with a clear con science.